Terms of Service

Agreement to Terms

By accessing or using Nonreadable ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Use License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal or internal business purposes.

You agree NOT to:

• Copy, modify, or distribute the Service or any part of it
• Reverse engineer or attempt to extract the source code
• Use the Service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the Service or servers
• Upload malicious code or content
• Violate any applicable laws or regulations
• Resell or commercialize the Service without authorization

Account Registration

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

You must be at least 13 years old to use the Service.

Subscription and Payment

Some features require a paid subscription. We offer three subscription plans: Basic ($9.99/month), Starter ($19.99/month), and Professional ($49.99/month). All paid plans include a 14-day free trial.

Payment Processing

All payments are processed by FastSpring, our payment service provider and Merchant of Record. FastSpring is responsible for:

• Processing all payment transactions securely
• Handling tax calculations and compliance (VAT, sales tax)
• Issuing invoices and receipts
• Managing payment-related customer support

Subscription Terms

By subscribing, you agree to:

• Pay all fees associated with your chosen plan
• Automatic renewal of your subscription at the end of each billing period until canceled
• Our right to change prices with 30 days advance notice
• Charges will be billed to your payment method through FastSpring

Free Trial

All paid plans include a 14-day free trial. During the trial:

• You have full access to all features of your chosen plan
• No charges are made during the trial period
• You can cancel anytime before the trial ends with no charge
• After the trial, your subscription automatically converts to a paid subscription

Cancellation

You can cancel your subscription at any time through your account settings or by contacting FastSpring support. Upon cancellation:

• Cancellation takes effect at the end of your current billing period
• You will retain access to paid features until the end of the billing period
• No further charges will be made after cancellation
• You can reactivate your subscription at any time by subscribing again

Refund Policy

We want you to be completely satisfied with our service. Our refund policy is designed to be fair to both you and us.

Free Trial Period

All paid plans include a 14-day free trial. We encourage you to fully explore the service during this period. You can cancel at any time during the trial without any charge.

General Refund Policy

After the free trial period ends, all subscription payments are generally non-refundable. This policy allows us to maintain fair pricing for all users and continue improving our service.

Refund Exceptions

We may issue refunds in the following exceptional circumstances:

• Billing Errors: If you were charged incorrectly due to a system error or duplicate charge
• Technical Issues: If you experienced significant technical problems that prevented you from using the service and we were unable to resolve them within 7 business days
• Service Unavailability: If our service was unavailable for an extended period due to issues on our end
• Unauthorized Charges: If charges were made without your authorization

How to Request a Refund

To request a refund, please contact our support team at support@nonreadable.com with:

• Your account email address
• Your FastSpring order ID (found in your receipt email)
• A detailed explanation of the issue
• The date of the charge

Refund requests are typically processed within 5-10 business days. If approved, refunds will be issued to your original payment method through FastSpring.

Cancellation vs. Refund

Please note the difference:

• Cancellation: Stops future billing but does not refund past charges. You keep access until the end of your current billing period.
• Refund: Returns money for a charge already made. Subject to the conditions outlined above.

You can cancel your subscription at any time through your account settings. Cancellation is always free and takes effect at the end of your current billing period.

User Content

You retain all ownership rights to the documents and content you upload ("User Content"). By uploading User Content, you grant us a license to:

• Store, process, and analyze your documents to provide the Service
• Use AI and machine learning to generate responses to your queries
• Backup and secure your content

You represent and warrant that:

• You own or have the right to upload the User Content
• Your User Content does not violate any laws or third-party rights
• Your User Content does not contain malicious code

Intellectual Property

The Service, including its original content, features, and functionality, is owned by Nonreadable and is protected by international copyright, trademark, and other intellectual property laws.

Our trademarks and trade dress may not be used without our prior written consent.

Service Availability

We strive to provide a reliable service, but we do not guarantee that:

• The Service will be available at all times or uninterrupted
• The Service will be error-free or secure
• Results will be accurate or reliable
• Any errors will be corrected

We reserve the right to modify, suspend, or discontinue the Service at any time without prior notice.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NONREADABLE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim, or $100, whichever is greater.

Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

AI-generated responses may contain errors or inaccuracies. You should verify all information before relying on it for important decisions.

Indemnification

You agree to indemnify, defend, and hold harmless Nonreadable and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your User Content
• Your violation of any rights of another party

Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• At your request
• Extended period of inactivity

Upon termination, your right to use the Service will immediately cease. You may export your data before termination.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Nonreadable operates, without regard to its conflict of law provisions.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by email or through the Service. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

Contact Information

If you have any questions about these Terms, please contact us at:

Email: legal@nonreadable.com