Privacy Policy

Introduction

Nonreadable ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document analysis service.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and email address when you create an account
• Payment information when you subscribe to a paid plan
• Profile information you choose to provide
• Communications with us

Document Content

When you upload documents to our service, we collect and process:

• Document files and their content
• Questions you ask about your documents
• AI-generated responses and analysis

Usage Information

We automatically collect certain information about your use of our service:

• Device information (browser, operating system)
• Usage patterns and interactions with the service
• Log data (IP address, access times)

How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process your documents and generate AI responses
• Process payments and manage subscriptions
• Send you service updates and administrative messages
• Respond to your requests and provide customer support
• Monitor and analyze usage patterns to improve our service
• Detect and prevent fraud or abuse

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication systems
• Regular security audits and updates
• Access controls and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. You can delete your documents and account at any time through your account settings.

Third-Party Services

We use third-party services to help provide our service, including:

• Authentication providers (Clerk)
• Payment processors (FastSpring)
• Cloud infrastructure providers
• AI processing services (Google Gemini)

These third parties have their own privacy policies and we do not control their practices. We encourage you to review their privacy policies.

Payment Processing with FastSpring

All payment transactions are processed by FastSpring, our payment service provider and Merchant of Record. When you make a purchase:

• FastSpring collects and processes your payment information (credit card details, billing address)
• We share your email address and name with FastSpring to process your order
• FastSpring handles all payment security, including PCI-DSS compliance
• FastSpring manages tax calculations and compliance (VAT, sales tax)
• We never store your credit card information on our servers

For more information about how FastSpring handles your payment data, please review FastSpring's Privacy Policy.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and data
• Export your data
• Opt out of marketing communications

To exercise these rights, please contact us at privacy@nonreadable.com

Children's Privacy

Our service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: privacy@nonreadable.com